Reference

Our Legal Terms, Written Clearly for You

manila365 operates under a clearly defined legal structure so you always know where you stand — your account rights, data handling, and access conditions are set out here…

Account Rights DefinedData Retention PolicyDANA & OVO CoveredIndonesia JurisdictionContact Path Included
manila365 Our Legal Terms, Written Clearly for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account, our compliance and support teams are reachable through…

Live Chat Support Reach our compliance-trained agents through the live chat widget in your account dashboard, available…
Email — Legal Queries Send detailed legal or data-related requests to our dedicated compliance inbox.
Account Help Centre Our self-service Help Centre carries written summaries of your rights under our terms, account…
HOW WE HANDLE THIS

6 Ways We Protect Your Legal Position

From the moment you open an account, six operational practices shape how we protect your data, secure your session and honour your rights under our terms.

Data Encryption at Rest

All personal and financial data stored on our servers — including your DANA and OVO transaction records — is encrypted using AES-256. This means your data is unreadable to any party without the decryption key held solely by our security team.

Cookie Policy Transparency

We use session cookies to keep your account active and analytics cookies to improve page performance. You can review and withdraw cookie consent at any time through the privacy settings panel in your account profile page.

Account Security Verification

Every login attempt triggers a device-fingerprint check. If a new device or location is detected, we send a verification code to your registered mobile number before granting access, reducing unauthorised entry into your account.

Retention Schedule Published

We retain active account data for the life of the account plus five years. Transaction logs — including GoPay deposits and QRIS payments — are kept for regulatory audit purposes. Profile data beyond this window is deleted on request.

Right to Correct Your Data

If your name, contact details or identification documents on file are incorrect, you can submit a correction request through live chat or our compliance email. We process corrections within three business days and confirm the update by email.

Dispute Resolution Process

Any formal dispute about account decisions, withheld transactions or data handling is logged, assigned a reference number and reviewed by a senior compliance officer. You receive a written response within ten business days of submission.

Frequently Asked Legal Questions

These are the questions we receive most often about account rights, data handling and legal access conditions. If your question is not covered here, our compliance team is reachable 24 hours a day through live chat.

Access depends on local law. We recommend you verify the regulations applicable to your region before opening or using your account. Our terms do not override any applicable national or regional legal requirement in Indonesia.

We collect your name, contact details, date of birth and payment identifiers tied to methods like DANA, OVO, GoPay and QRIS. This data is used solely for identity verification, transaction processing and account security — not for marketing resale.

Active account data is held for the life of your account. After closure, financial records are retained for five years to meet regulatory obligations. Non-mandatory profile data is deleted on request once those retention windows have passed.

Yes. Submit a data access request through our compliance email or live chat. We will compile and deliver a copy of your stored personal and transaction data within seven business days of receiving your verified request.

Contact our support team via live chat or compliance email to initiate account closure. Once closed, you may request deletion of non-mandatory data. Mandatory financial records tied to DANA, OVO, GoPay or QRIS transactions are retained as required by law.

Log your dispute through live chat or our compliance email. It will be assigned a reference number and reviewed by a senior compliance officer. A written response is provided within ten business days of your submission being received and verified.

Reach our compliance team directly via the compliance email address listed in the Help Centre. We acknowledge all data-handling complaints within 24 hours and aim to provide a full resolution response within seven business days of initial contact.